We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.
Terms of Service
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. We reserve the right to make changes to our website and policies at any time. It is your responsibility to review these terms periodically for updates.
RETURN & REFUND POLICY
At HobbyHolic, we want you to love your purchase! If you're not completely satisfied, here's how we can help:
DEFECTIVE OR DAMAGED PRODUCTS
If your item arrives defective or damaged, we've got you covered:
Contact us within 30 days of delivery with photos of the issue
We'll send a free replacement OR provide a full refund
No need to return the defective item
CHANGED YOUR MIND?
We understand! If you're not satisfied with your purchase:
Contact us within 30 days of delivery
We'll offer a 50% refund and you keep the product
Due to international shipping costs, we cannot accept returns for change-of-mind purchases
HOW TO REQUEST A RETURN OR REFUND
Email us with:
Your order number
Reason for return/refund
Photos (if product is defective)
We'll respond within 24-48 hours
REFUND PROCESSING
Refunds are processed within 5-7 business days
Refunds will be issued to your original payment method
Please allow 5-10 business days for the refund to appear in your account
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns on items that have been used with essential oils or liquids.
SHIPPING TIMES
Please note that our products ship internationally and typically arrive within 7 -15 business days. Delays due to customs or carrier issues are outside our control, but we're here to help track your order!
CONTACT US
Questions about returns or refunds? We're here to help! Response time: 24-48 hours
Last updated: January 26, 2026
Shipping Policy
We ship orders to addresses within the continental United States and select international locations. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout. Please note that shipping times do not include weekends or holidays. We are not responsible for delays caused by carrier issues or customs clearance for international orders.
Contact Information
If you have any questions about our Terms & Policies, please don't hesitate to contact us. You can reach our customer service team via email or through our contact form. We are committed to resolving any concerns you may have promptly and professionally.